Contact Information

ondeloria.com is operated by TCMV LLC, trading as Ondeloria, a limited liability company registered in the State of New Mexico, United States, under Business ID 0008134806.

Customer service

Hours: Monday to Friday, 9:00 am to 6:00 pm (UK time)

Email: contact@ondeloria.com

Phone: +44 7488 813571

Registered address: 1345 Branson Ave APT 3B, Las Cruces, NM 88001, United States. This is not a returns address — see Returns below.

We answer every message within 24 hours, in plain English.

Choosing a light

Every product page lists the dimensions, the finishes, the light source and how the piece is fitted, with photographs by day and after dark. If you are not sure where to start, the “Find your piece” questionnaire on our homepage asks four quick questions about your room and takes about twenty seconds. For a question about a specific piece, email contact@ondeloria.com, call +44 7488 813571 or use the form on our Contact page (ondeloria.com/pages/contact).

Gifts

Buying a light as a present? We can deliver it straight to the person you are giving it to — just enter their address at checkout. Ask us if you would like it sent without a price on the paperwork.

Where is my order?

UK delivery is free on every order. We dispatch within 1–2 working days and delivery then takes 5 to 7 working days, so allow 6 to 9 working days in total. You will get a tracking link by email as soon as the parcel leaves us. Larger pieces may arrive in more than one parcel. If the tracking has not updated for five working days, write to us and we will chase the carrier.

Order problems

Parcel arrived damaged? Email photos of the light and of the outer packaging to contact@ondeloria.com within 7 days of delivery, with your order number. We will send a free replacement, and you will not need to return the damaged one.

A globe or diffuser cracked, an arm bent, or a light that will not switch on? Same thing — photos or a short video and your order number, and we replace it.

For a missing tracking number, a delayed parcel or a parcel that cannot be found, see our Shipping Policy and write to us — we open an enquiry with the carrier.

Returns

To start a return under our 30-day returns, email contact@ondeloria.com with your order number. We reply within one working day with the return address and instructions. Please do not send anything back before you have them.

You may unpack the light to inspect it, but it must come back uninstalled and unused — not wired in or mounted — complete, in its original packaging, with all its parts and fittings. Return postage is paid by you, unless the item is faulty, damaged or not what you ordered — in which case we cover it. Please use a tracked service and pack glass and acrylic parts so they cannot move.

Your statutory right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 applies in addition to this, and any clear statement that you wish to cancel is enough. Full details are in our Return & Refund Policy.

Installation and care

Hard-wired ceiling, pendant, wall and outdoor lights must be fitted by a qualified electrician. If something does not look or work right once the light is up — a flicker, a buzz, an LED that will not switch on — send us a photo or a short video and the name of the piece, and we will tell you honestly whether it is a fitting or dimmer issue or a fault we need to put right.

Privacy requests

To access, correct or delete your personal data, or to object to its processing, email contact@ondeloria.com with “Privacy request” in the subject line. Full details are in our Privacy Policy.

Trade and press

For press enquiries, interior design and hospitality projects, or trade pricing, write to contact@ondeloria.com with “Trade” in the subject line.