Shipping Policy

Last updated: 19 October 2026

Every light is checked and packed with its fittings and protective inserts before it leaves, so it arrives ready to install. Delivery across the United Kingdom is free, tracked and included on every order.

Shipping area

We ship to the United Kingdom only — England, Scotland, Wales and Northern Ireland. Orders for delivery outside the UK cannot be placed at checkout.

We cannot deliver to BFPO addresses or freight forwarders. Larger pieces such as chandeliers and long pendants cannot go to PO boxes or parcel lockers, so please give a full street address at checkout.

United Kingdom

Free delivery on every order, with no minimum spend. Every parcel is tracked.

Dispatch: within 1–2 working days, Monday to Friday. Orders placed after 5pm (UK time), at the weekend or on a bank holiday are processed from the next working day.

Delivery: 5 to 7 working days after dispatch.

Total delivery time: 6 to 9 working days from the day you order.

Larger pieces may arrive in more than one parcel, and the carrier may ask for a signature. If a delivery is not complete, check your tracking emails before contacting us: the second parcel is usually a day or two behind.

The price you see at checkout is the final price you pay. There is nothing further to pay when your parcel is delivered: no customs charge, no import duty, no handling fee.

What is in the box

Each light arrives with the canopy, mounting hardware and instructions listed on its product page. Lights with integrated LEDs need no bulbs; where a light takes replaceable bulbs, the product page says whether they are included. Cordless lamps come with their charging cable. Hard-wired ceiling, pendant, wall and outdoor lights are supplied for installation by a qualified electrician.

Order tracking

You will receive an order confirmation email straight after checkout, then a dispatch email with your tracking number as soon as your parcel leaves us. If your tracking has not updated for five working days, write to contact@ondeloria.com or call +44 7488 813571 and we will chase the carrier on your behalf.

Damaged on arrival

Inspect your parcel on arrival. If the outer packaging is damaged, note it with the courier where you can. Email photos of the light and of the outer packaging to contact@ondeloria.com within 7 days of delivery, with your order number. We will send a free replacement of the damaged item or part. You do not need to return it and you will not pay anything.

If a globe or diffuser arrives cracked, an arm is bent, or a light does not switch on, treat it the same way: photos, order number, and we replace it.

Lost or delayed parcels

A parcel is treated as lost 10 working days after dispatch. If your parcel is marked as delivered but you cannot find it, contact us within 14 days. We will open an enquiry with the carrier, and then either resend your order or refund you in full.

Incorrect address and failed delivery

Please check your delivery address carefully at checkout. If a parcel comes back to us because the address was incorrect or incomplete, we will re-send it once the re-delivery cost is paid.

Changing or cancelling an order

Email us within 12 hours of placing your order and we will do our best to act before dispatch. Once an order has been dispatched it can no longer be changed, but it is still covered by our 30-day returns and by your statutory right to cancel.

Contact

Questions about a delivery: contact@ondeloria.com or +44 7488 813571 — Monday to Friday, 9:00 am to 6:00 pm (UK time). We reply within 24 hours, in plain English.